At Richmond upon Thames Flowers, we are dedicated to providing households and businesses in the local area with exceptional quality, beautifully arranged fresh flowers. As a trusted florist serving the Richmond upon Thames community, your satisfaction is at the heart of everything we do. Every bouquet and arrangement is crafted using the freshest blooms, carefully handpicked to ensure delight upon delivery.
We take every measure to package and deliver your flowers securely, but in the rare event your arrangement arrives damaged, wilted, or not up to our high standards, please notify us as soon as possible. We kindly ask that you contact us within 24 hours of receiving your flowers to report any damage or quality concerns. To assist us in resolving your issue quickly, please provide clear photos of the flowers as they arrived. Our team will assess your concern and offer a prompt solution in line with our freshness guarantee.
Our fresh flowers guarantee ensures that, when properly cared for, your Richmond upon Thames Flowers order will remain vibrant and beautiful for at least five days from the date of delivery. We recommend following the enclosed care instructions to maximise the lifespan of your arrangement. Should you experience premature wilting within this freshness window, let us know promptly so we can make it right.
If your flowers do not meet our freshness or quality standards within the guaranteed window, we offer you a choice between a complimentary replacement or a full refund, as suits your preference. We process accepted claims swiftly to minimise inconvenience and ensure you are never left without a beautiful floral display. In most cases, replacement arrangements are dispatched at the earliest available time, subject to seasonal availability.
Fresh flowers are perishable goods, so physical returns are generally not necessary. Instead, our remedy process focuses on either refunding your purchase or delivering a replacement bouquet, based on the outcome of your claim. Please retain the original arrangement and packaging until your claim is resolved. For non-perishable items or add-ons, instructions about returning items can be provided upon claim acceptance.
We value every customer and are committed to resolving any issues quickly and fairly. If you are dissatisfied for any reason, please get in touch with our customer care team providing as much detail as possible about your order and the nature of your complaint. Our management team reviews all feedback seriously and strives to reach a satisfactory solution swiftly—whether that’s arranging a replacement, issuing a refund, or offering a gesture of goodwill.
As a proud local business in Richmond upon Thames, we are passionate about delivering fresh flowers and exceptional service to our neighbours. Your trust and satisfaction drive us to maintain the highest standards in every bouquet we create. Thank you for choosing Richmond upon Thames Flowers for your household or business floral needs.
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