Welcome to Richmond upon Thames Flowers. This document outlines the Terms & Conditions applicable to all online flower delivery orders placed through our website. These terms govern the relationship between Richmond upon Thames Flowers (‘we’, ‘us’, or ‘our’) and our customers (‘you’ or ‘your’) across Richmond upon Thames and the surrounding areas. By accessing our website and placing an order, you are agreeing to abide by these Terms & Conditions. Please read them carefully before confirming your purchase. These terms exist to protect both parties and ensure a seamless online flower delivery experience.
Orders for flower delivery in Richmond upon Thames may be placed through our website. Once you select your desired bouquet or product, add it to your shopping basket and proceed to the checkout. Here, you will be prompted to provide essential information, including the recipient’s name, delivery address within Richmond upon Thames or the surrounding areas, contact details, delivery date, and any personalised messages.
After successfully submitting your order and payment, you will receive an order confirmation on the website screen as well as via email. This confirmation acknowledges receipt of your order but does not constitute formal acceptance by us. Richmond upon Thames Flowers reserves the right to refuse or cancel any order at any time, including after issue of the order confirmation, should, for example, a product be unavailable, information provided be insufficient, or payment authorisation not be obtained. In such cases, you will receive a full refund for any payment made.
We recommend that you check and confirm all details entered at the checkout before placing your order. Any errors or omissions may result in delayed or failed deliveries for which we cannot take responsibility.
All products and floral arrangements shown on the website are subject to availability. Where certain flowers or items are unavailable, Richmond upon Thames Flowers reserves the right to substitute any product with another of equivalent value, quality, and aesthetic. We aim to maintain the style, theme, and colour palette of your chosen arrangement but appreciate your understanding that fresh stock varies daily due to the nature of our flowers and plants.
Should significant substitutions be necessary, we will attempt to contact you using the details provided at checkout. However, please be aware that at peak times, prompt replacements may be made at our discretion to ensure timely delivery.
Our flower delivery service is available throughout Richmond upon Thames and the surrounding areas. On the checkout page, you must provide all relevant delivery information. It is your responsibility to verify the accuracy and completeness of these details; Richmond upon Thames Flowers cannot be liable for incomplete deliveries arising from incorrect or insufficient instructions.
We aim to deliver your flowers on your selected date; however, specific delivery times cannot be guaranteed. For same-day delivery, orders must be placed before the cut-off time indicated on our website.
If the recipient is not available at the time of delivery, our drivers may leave the flowers in a safe place or with a neighbour, unless you instruct otherwise at the time of ordering. A calling card will usually be left to inform the recipient. Where delivery is not possible due to factors beyond our control, including invalid addresses or failure to obtain building access, Richmond upon Thames Flowers cannot accept liability for non-delivery.
All prices for flowers, arrangements and delivery services on the Richmond upon Thames Flowers website are quoted in pounds sterling (£) and include VAT where applicable. Prices are subject to change at any time; however, you will be charged the price displayed on our website at the time your order is confirmed, except in cases of obvious error.
Payment for all orders is due in full at the point of ordering. We accept payment through major debit and credit card providers. Our payment processing partners operate securely in accordance with UK data protection regulations, and your card details are not held by Richmond upon Thames Flowers directly. Your order will not be processed until payment has been received and cleared.
If you wish to cancel or amend your confirmed order, you must contact us as soon as possible. Provided your cancellation is received before your flowers have been dispatched or prepared, we will offer a full refund. For amendments to delivery details, date or the contents of your order, our team will do their utmost to accommodate your request if it is received in advance of preparation or dispatch.
Orders cancelled after preparation or once dispatched may not be eligible for a refund, particularly where products are perishable. If you believe you have grounds for a refund, please contact our customer service team with full details and we will review your request promptly.
Due to the perishable nature of flowers and plants, returns are generally not possible unless the products are damaged or do not meet description at delivery. Should you be dissatisfied with the condition of your order upon receipt, please notify us within 24 hours of delivery. Where a product is proven to be substandard, Richmond upon Thames Flowers will either issue a replacement, refund, or such other remedy as may be agreed upon case-by-case.
You may be required to provide photographic evidence of the issue. Any refunds agreed will be credited back using the original method of payment within 7 working days. Failure to notify us within the specified time frame may affect your eligibility for a remedy.
As part of our online ordering process, customers may choose to include a personalised message with their flower delivery. Richmond upon Thames Flowers reserves the right to withhold or amend messages that contain inappropriate, offensive, or defamatory content. We accept no liability for errors or omissions in any message as entered by the customer at checkout.
By placing an order, you represent that all information provided is accurate and complete. You confirm that you are over 18 years of age and have legal capacity to enter into a binding contract. You are responsible for ensuring the recipient is available at the delivery address at the specified time, and that local access arrangements are suitable for receiving flowers and plants.
Richmond upon Thames Flowers endeavours to provide fresh, high-quality products and a reliable delivery service. In the event of a failure to comply with these Terms & Conditions, our liability shall be limited to the price paid for the relevant products and delivery services. We do not accept liability for indirect, consequential, or business losses arising out of use of our website, inability to access our website, non-availability of products, or failed delivery due to factors beyond our control (such as external events, incorrect details, or refusal of acceptance by the recipient).
Nothing in these Terms & Conditions seeks to exclude or limit liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or any breach of your statutory rights as a consumer under UK legislation.
Richmond upon Thames Flowers shall not be liable or responsible for any failure to perform, or delay in performance, of any obligations under a contract caused by events outside our reasonable control ('Force Majeure Event'). This includes, but is not limited to, strikes, lock-outs, or other industrial action, civil commotion, riot, invasion, terrorist attack or threat, fire, explosion, storm, flood, pandemic, or failure of private or public telecommunications networks or transportation.
All content included on the Richmond upon Thames Flowers website, such as images, product descriptions, designs, logos, and text, is the property of Richmond upon Thames Flowers or our licensors, and is protected by UK and international copyright laws. You may not copy, reproduce, distribute, or use our content for commercial purposes without express written permission.
We are committed to protecting your privacy and handling your personal data securely as per the UK General Data Protection Regulation (GDPR). Our Privacy Policy details how your data is collected, used, and stored in connection with online flower delivery throughout Richmond upon Thames and surrounding areas. By using our services, you consent to this collection and usage.
These Terms & Conditions and any dispute or claim arising out of, or in connection with, their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim resulting from or related to these Terms & Conditions or online flower delivery services provided by Richmond upon Thames Flowers.
Richmond upon Thames Flowers reserves the right to amend or update these Terms & Conditions at any time, without prior notice, to reflect changes in law, business practices or for operational reasons. It is your responsibility to review these terms regularly before placing each order. Your continued use of our website and services signifies your acceptance of any amendments.
These Terms & Conditions constitute the entire agreement between you and Richmond upon Thames Flowers regarding your use of our website and the ordering of online flower delivery services in Richmond upon Thames and surrounding areas. Should a competent authority hold any provision herein to be invalid or unenforceable, that part shall be severed and the remainder shall continue in effect.
Your statutory rights as a consumer are not affected by these terms. If you have any questions about our Terms & Conditions, please contact our customer support team before placing your order.
Thank you for choosing Richmond upon Thames Flowers for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Richmond upon Thames, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Richmond upon Thames.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
